An e-commerce platform specifically for telcos

Most e-commerce platforms that telcos use for their websites are not built to sell connectivity but are completely focused on physical products/retail. Customizing these platforms for a telecom customer journey is nearly impossible. This is why digitization of your customer experience is so hard as a telco. The Gomibo platform is the only e-commerce omnichannel platform built for the telecom market for all channels from day one.

Offer excellent digital customer journeys

The software offers a high degree of personalization features, which can target 
customers based on their preferences and needs. The customers appreciate this and rate us with a 9.4 out of 10. These excellent customer journeys can be created out-of-the-box by yourself.

Self-service first approach

Our vision on service is that customers should be allowed to do as much themselves as possible. We have shown that this approach has resulted in significantly fewer customer queries. We have also turned the return/repair flow into a strength instead of a cost using this strategy, eventually leading to more profit and happier customers.

Established successful platform

The Gomibo omnichannel has been battle-tested against millions of customers from 30 different countries, speaking 13 different languages. In these situations, a consistently high conversion rate has been shown, while churn was reduced significantly.

1-minute solution overview

Watch our product explanation video to see how it enhances your customer experience and commercial performance.

Learn more about growth through digital channel enhancements